Precision Specialty RX: Patient Bill of Rights and Responsibilities
To ensure the highest quality of care, as a patient receiving pharmacy services, you should understand your rights and responsibilities within your plan of care:
Patient Bill of Rights and Responsibilities
Patient Rights
- To choose healthcare providers, including an attending physician and pharmacy.
- To receive prescribed services professionally and without discrimination based on age, sex, race, religion, ethnic origin, sexual preference, or physical or mental disability.
- To be informed orally and in writing about provided products, charges, expected third-party payments, and any personal financial responsibility.
- To be free from mistreatment, neglect, verbal, mental, sexual, and physical abuse, including injuries of unknown origin and misappropriation of property.
- To receive information about the scope of services and products available, including any limitations.
- To obtain prescribed products without discrimination, in accordance with physician orders.
- To be informed of any financial benefit related to referrals.
- To have personal property and self treated with respect, dignity, and recognition of individuality.
- To participate in developing and revising a plan of care that meets your needs, including pain management.
- To receive adequate information to provide informed consent for services, transfers, or terminations.
- To voice grievances or complaints regarding treatment, service, or property concerns without fear of restraint, interference, coercion, discrimination, or reprisal.
- To have grievances investigated, particularly regarding provided or failed products and lack of respect for property.
- To be fully informed about care/services, including disciplines providing care, frequency of visits, and any modifications to the plan of care.
- To identify personnel through proper identification.
- To confidentiality and privacy of all personal and protected health information.
- To be advised of the organization’s policies regarding the disclosure of clinical records.
- To refuse care or treatment after being fully informed of the consequences.
- To be fully informed of your responsibilities as a patient.
Patient Responsibilities
- To provide accurate and complete medical history information.
- To submit required forms and notify of any changes.
- To actively participate in developing and updating your plan of care.
- To communicate any misunderstandings regarding treatment or care plans.
- To comply with the prescribed plan of care, clinical instructions, and maintenance of any supplied equipment.
- To accept responsibility for actions when refusing treatment or noncompliance with prescribed services.
- To respect the rights of pharmacy personnel.
- To notify your physician and pharmacy of any side effects or concerns.
- To inform the treating provider of participation in pharmacy services.